Last updated: August 2024
This Privacy Policy explains how Zoleya collects, uses, and handles your information when you visit or purchase from zoleya.com.ng (the “Site”).
Information We Collect
We collect two categories of information when you interact with the Site.
Device and usage data. When you visit the Site, we automatically collect information about how you browse and interact with it, including through cookies, log files, and analytics tools such as Google Analytics and Meta Pixel. This helps us understand site performance and improve the customer experience.
Order and contact information. When you make a purchase or attempt to place an order, we collect your name, billing and shipping address, payment information (processed securely by our payment provider and not stored by us), email address, and phone number. We refer to this as Order Information.
Email list information. If you sign up for our mailing list, we collect your email address and, where you provide it, your name. We use a third-party email platform to send marketing updates and offers. You can unsubscribe at any time using the link in any email we send.
How We Use Your Information
We use the information we collect for the following purposes:
- Order Information is used to fulfil your purchase, process payment, arrange shipping, generate order confirmations and invoices, and communicate with you about your order.
- Device and usage data is used to help detect risk and fraud, and to improve and optimise our Site based on how customers browse and interact with it.
- Email information is used to send marketing communications where you have opted in, and to respond to enquiries sent to our customer care address.
Sharing Your Information
We share your information only where necessary to provide our services:
- Payment processors, shipping and logistics providers, and email marketing platforms that help us operate the business.
- Google and Meta, through Google Analytics and Meta Pixel, respectively, to help us understand how customers use the Site. You can learn more about how each platform uses your data by visiting their own privacy policy pages, and you can opt out of Google Analytics tracking via the Google Analytics opt-out browser add-on.
- Legal authorities, if required to comply with applicable laws, respond to a valid legal request, or protect our rights.
We do not sell your personal information to third parties.
Data Retention
We retain your Order Information for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements. If you would like to request deletion of your data, contact us at care@zoleya.com.ng, and we will respond within a reasonable timeframe.
Cookies
Cookies are small data files placed on your device when you visit the Site. We use them to operate and improve the Site and, where applicable, for advertising and analytics purposes. Most browsers allow you to manage or reject cookies in your settings, though doing so may affect certain features of the Site.
Your Rights
Depending on your location, you may have rights in relation to your personal information, including the right to access, correct, or request deletion of the data we hold about you. To exercise any of these rights, email us at care@zoleya.com.ng.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
Contact
For questions about this policy or how your data is handled, contact us at care@zoleya.com.ng.