Here is what happens between placing your order and it arriving at your door.
Order Processing Time
Every order is hand-checked and carefully packed before it ships, which is how we make sure your diffuser travels safely. Processing takes 2 to 4 business days. We do not dispatch orders the same day they are placed, even if you select express shipping at checkout.
As a general guide: an order placed on Monday will typically ship on Tuesday, Wednesday, or Thursday of the same week.
Once your order has shipped, you will receive a confirmation email with a tracking link so you can follow its progress to your door.
Express Shipping
Choosing express shipping affects how quickly your order travels once it has left us, not how quickly it is processed on our end. Processing time remains the same regardless of the shipping speed selected. Express shipping fees are non-refundable once an order has shipped, including in cases of courier delays outside our control.
Delivery Address
It is the buyer’s responsibility to ensure that the shipping address entered at checkout is accurate, including unit numbers, floor details, or any landmark references that help the courier locate the delivery point.
Because we move quickly to process orders, there is only a short window after an order is placed where we are able to make address changes or cancel an order. If you notice a mistake, contact us immediately at care@zoleya.com.ng.
Once an order has entered processing, we may not be able to update the address, and we cannot take responsibility for orders delivered to an incorrectly entered address.
Delivery Timelines
Estimated delivery times vary by location and courier. Once your order ships, the tracking link in your confirmation email will give you the most accurate picture of when to expect it. Zoleya is not responsible for delays caused by courier services, public holidays, or circumstances beyond our control.
International Orders
We currently ship within Nigeria. If you are located outside Nigeria and would like to place an order, reach out to us at care@zoleya.com.ng to discuss availability and options on a case-by-case basis.
Return Shipping
If you are sending an order back to us after an approved return, the cost of return shipping is the buyer’s responsibility unless the return is the result of a defective or incorrect item on our end. Full details on how returns work are in our Return and Refund Policy above.